Exercise 6

When confronting someone about a problem I feel very uncomfortable *

I remain calm and confident when faced with sarcasm, ridicule or poorly handled criticism *

Being liked by other people is very important to me, even if that means 'buying' their co-operation at times *

I really don't like conflict and will avoid it any way I can *

I am easily upset or intimidated by ridicule or sarcasm *

It's easy for me to lose my temper *

I like it better when people work out what I want without me having to tell them *

I'll use the volume of my voice or tough eye contact or sarcasm to get what I want from other people *

Patience with other people isn't one of my strong points *

I feel confident in my ability to handle positively most work situations involving confrontation with other people *

I find it easy to poke or wag my index finger at other people *

If asked to do something I don't want to do, I'll do it but deliberately won't do it as well as I could *

I address problems directly without blame or judgement *

Any impatience I feel for other people comes out in my body language rather than my telling the other person about it directly *

I feel it is alright to ask for what I want or explain how I feel *

It's more important that I get what I want rather than that people like me *

I feel comfortable with the amount of eye contact I make with other people and I believe they feel comfortable with it too *

I'll use sarcasm or little jokes to make my point *

I really don't like conflict so will use other ways to make my feelings known, such as impatient or 'cutting' by the way remarks *

I may not be very direct with people but they can tell what I think of them just by looking at me *