Course Booking Terms and Conditions

We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.

How to Book

Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.

To make a booking (or to confirm a provisional booking) please use the live booking system on our website or call 03333 444575.

Once this form is received and processed and you receive a booking email from us, your booking is then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.

Although your booking will be classed as confirmed on receipt of this form, your space(s) on the course you have selected will be provisional until payment has been received.

Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non-transferable, cancellable or refundable when there are 14 days or less to the course date.

Methods of Payment

Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.

Payment can be made by cheque payable to Revolution Learning and Development Ltd, by credit/debit card or bank transfer. 

All invoices are due for immediate payment and must reach us by the course date.  Late payments may incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 14 days before the course start date. If payment cannot be made within this timescale you must contact us in writing to let us know.

Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.

Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details to us. A form will be emailed to you shortly after booking.

VAT

All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.

Cancellation – Face to Face Courses

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website.

  • Cancellations with 14 days or less of the training start date will be charged the full course fee.
  • Cancellations more than 15 days in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

Once an invoice has been raised and sent, this will become payable under all circumstances. To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Online Coures

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website..

  • Cancellations with 24 hours or less of the training start date will be charged the full course fee.
  • Cancellations more than 24 hours in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

Delegate Submission

It is possible to substitute an alternative delegate on any place booked at no additional cost.

Course Transfer – Face to Face Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Course Transfer – Online Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

COVID-19 Measures

By booking you agree to follow the guidance provided by our team, trainers and members of venue staff in relation to COVID-19 measures they have in place. This may include wearing a face-covering in public areas, following a set route to and from meeting rooms, following good hygiene practices and maintaining social distance during your course.

Course Content and Programme Schedule

Revolution Learning and Development Ltd reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.

All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where Revolution Learning and Development Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days notice will be provided.

Revolution Learning and Development Ltd reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high-quality service or due to circumstances beyond our control.

Revolution Learning and Development reserve the right to change the venue from that originally advertised by providing 14 days notice. We also reserve the right to cancel an event at short notice due to local restrictions or lockdown measures that occur within the 14 day period.

Revolution Learning and Development Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

Acceptable Use of Facilities

In placing a booking you agree to abide by Revolution Learning and Development Ltd’s Acceptable Use Policy relating to the use of Revolution Learning and Development Ltd’s facilities. This policy requires the following:

  • None of Revolution Learning and Development Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
  • No software may be downloaded or installed on any of Revolution Learning and Development Ltd’s computing equipment unless under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No food and drink may be brought into the training rooms.

Smoking

Revolution Learning and Development Ltd’s premises are non-smoking and all delegates are required to adhere to this policy.

Exclusion

Revolution Learning and Development Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Revolution Learning and Development Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.

Digital and Online Training Facilities

Revolution Learning and Development Limited will provide access to our online training platforms in order for delegates to attend an online training course.

Charges for online training are per delegate and not per connection. Where we suspect more than one person is using a connection to our digital services, we reserve the right to terminate and block the connection without refund.

We will publish the minimum software and hardware requirements for accessing our online and digital services. It is the delegates responsibility to check these prior to the course and cancel within the required timescales where these cannot be met.

Revolution Learning and Development will not be responsible for failures to connect due to software or hardware requirements not being met, internet drop-outs or failures, issues with firewalls or being unable to download the required software due to internal security policies.

Free Webinars and Other Online Services Offered Free of Charge

Revolution Learning and Development Limited will from time to time offer some online and digital services free of charge.

Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.

These terms and conditions were last updated on the 20th July 2020.

Cookie Box Settings

In relation to COVID-19, more vulnerable people are those in the below categories. The below does not restrict the ability to attend a training course. This information is just for our own awareness and preparation:

  • Pregnant
  • Underlying health conditions (such as diabetes)
  • Older males
  • High BMI
  • BAME (black. Asian and minority ethnic)
  • Shielded workers
  • Respiratory conditions
  • Clinically extremely vulnerable

As there are now less than 24 hours to the course date, in line with our terms and conditions of booking, the date of this booking cannot be changed.

You can substitute the delegate. Please click the edit button next to your booking to do this.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, the date of this booking cannot be changed.

You can substitute the delegate. Please click the edit button next to your booking to do this.

As there are now less than 24 hours to the course date, in line with our terms and conditions of booking, this booking cannot be cancelled.

You can substitute the delegate. Please click the edit button next to your booking to do this.

The common symptoms are:

  • A high temperature or fever
  • A new persistent cough
  • Loss of sense of taste or smell

We are responsible for passing details to NHS Test and Trace should we be contacted by them in relation to someone being in close proximity to someone who has tested positive for COVID-19. Should we be contacted, this is the number we will provide them for the delegate.

We also use this number to send any important messages to the delegate about the booking i.e. last-minute changes to procedures or arrangements.

We do not use this number for any other reason, for example, marketing or general contact.

We're sorry but we can't automatically reactivate this booking. Please click here to send us a quick message and we can reactivate this here for you.

We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.

How to Book

Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.

To make a booking (or to confirm a provisional booking) please use the live booking system on our website or call 03333 444575.

Once this form is received and processed and you receive a booking email from us, your booking is then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.

Although your booking will be classed as confirmed on receipt of this form, your space(s) on the course you have selected will be provisional until payment has been received.

Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non-transferable, cancellable or refundable when there are 14 days or less to the course date.

Methods of Payment

Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.

Payment can be made by cheque payable to Revolution Learning and Development Ltd, by credit/debit card or bank transfer. 

All invoices are due for immediate payment and must reach us by the course date.  Late payments may incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 14 days before the course start date. If payment cannot be made within this timescale you must contact us in writing to let us know.

Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.

Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details to us. A form will be emailed to you shortly after booking.

VAT

All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.

Cancellation – Face to Face Courses

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website.

  • Cancellations with 14 days or less of the training start date will be charged the full course fee.
  • Cancellations more than 15 days in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

Once an invoice has been raised and sent, this will become payable under all circumstances. To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Online Coures

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website..

  • Cancellations with 24 hours or less of the training start date will be charged the full course fee.
  • Cancellations more than 24 hours in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

Delegate Submission

It is possible to substitute an alternative delegate on any place booked at no additional cost.

Course Transfer – Face to Face Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Course Transfer – Online Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

COVID-19 Measures

By booking you agree to follow the guidance provided by our team, trainers and members of venue staff in relation to COVID-19 measures they have in place. This may include wearing a face-covering in public areas, following a set route to and from meeting rooms, following good hygiene practices and maintaining social distance during your course.

Course Content and Programme Schedule

Revolution Learning and Development Ltd reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.

All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where Revolution Learning and Development Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days notice will be provided.

Revolution Learning and Development Ltd reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high-quality service or due to circumstances beyond our control.

Revolution Learning and Development reserve the right to change the venue from that originally advertised by providing 14 days notice. We also reserve the right to cancel an event at short notice due to local restrictions or lockdown measures that occur within the 14 day period.

Revolution Learning and Development Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

Acceptable Use of Facilities

In placing a booking you agree to abide by Revolution Learning and Development Ltd’s Acceptable Use Policy relating to the use of Revolution Learning and Development Ltd’s facilities. This policy requires the following:

  • None of Revolution Learning and Development Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
  • No software may be downloaded or installed on any of Revolution Learning and Development Ltd’s computing equipment unless under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No food and drink may be brought into the training rooms.

Smoking

Revolution Learning and Development Ltd’s premises are non-smoking and all delegates are required to adhere to this policy.

Exclusion

Revolution Learning and Development Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Revolution Learning and Development Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.

Digital and Online Training Facilities

Revolution Learning and Development Limited will provide access to our online training platforms in order for delegates to attend an online training course.

Charges for online training are per delegate and not per connection. Where we suspect more than one person is using a connection to our digital services, we reserve the right to terminate and block the connection without refund.

We will publish the minimum software and hardware requirements for accessing our online and digital services. It is the delegates responsibility to check these prior to the course and cancel within the required timescales where these cannot be met.

Revolution Learning and Development will not be responsible for failures to connect due to software or hardware requirements not being met, internet drop-outs or failures, issues with firewalls or being unable to download the required software due to internal security policies.

Free Webinars and Other Online Services Offered Free of Charge

Revolution Learning and Development Limited will from time to time offer some online and digital services free of charge.

Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.

These terms and conditions were last updated on the 20th July 2020.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, this booking cannot be amended.

You can substitute the delegate. Please contact us if you would like to do this.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, this booking cannot be cancelled.

You can substitute the delegate. Please click the edit button next to your booking to do this.