Privacy Policy

This privacy policy sets out how Revolution Learning and Development Ltd uses and protects any information that you give Revolution Learning and Development Ltd when you use this website.

This policy was updated on the 27th of July 2020.

Revolution Learning and Development Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Revolution Learning and Development Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The data controller for this website is:

Revolution Learning and Development Ltd
3 Balkerne House
Balkerne Passage
Colchester
Essex
CO1 1PA UK

How We Use Your Data

You can use the tabs below to understand what data we collect for which purposes and what we do with it.

Our main websites – Revolution Learning UK, Revolution Learning IE, Revolution Learning .com and Skills Garage do not hold personal data. They are a point of collection. All form and data collection points on these sites are pulled in from one central point.

All data that we collect is held in the My Revolution Learning database.

When you complete one of our contact forms to request more information or a quote, there are certain pieces of information that we need in order to process this request. We’ll ask for:

  • Your Name
  • Your Email Address
  • Your Telephone Number
  • Your Geographical Location

If you request a quote from us, we may use publicly available information, such as your business address to complete this.

Your information is encrypted and stored in our database. This information is not available for public view and will only be used for the sole purpose of carrying out the tasks set out above.

We will not use this information for marketing purposes unless you give us permission to do so. We will also ask your permission to collect and process the information you provide to complete your request for information or a quote.

When you call us, we have the facility to record calls. We’ll ask your permission to do this before you are connected. You of course have the option to opt-out.

Where calls are recorded, these are stored as digital files in the cloud (in the UK) and are stored for a period of 6 months. Some calls are reviewed to understand how we can improve the quality of the service that we deliver.

Our email software adds a tracking pixel to our transactional emails. This lets us know if an email has been opened. We receive no other information other than to say the email has been seen and on what time and date. No other data is collected. You can disable this by choosing not to download images when you open an email.

When you complete our training course booking form, we will ask for the information that we require to:

  • Process your booking
  • Produce joining instructions
  • Produce an invoice to allow you to make payment
  • Send a cancellation nottice
  • Provide critical updates about your booking
  • Create course registers

The information that we collect will be:

  • Your name
  • Your email address
  • Your telephone number
  • Your business name
  • Your business address
  • The name and email address of an account contact
  • The name, email address and telephone number of all of the delegates attending

The data is used to process the booking and email a confirmation to you, send joining instructions to you and the delegates, produce an invoice for payment and contact the delegates directly in the case of emergency on the day of the course.

Delegate data will be used to create an individual account for each registered delegate. This account will allow delegates to access their course details, complete any pre and post-course tasks, access course materials and produce a digital version of the certificate of attendance.

The data you provide is only used for the above purposes and is stored in our database to use throughout the booking process.

The stored data is accessible by our team and by the individual account holders created above. This information is not made available to the public.

Stored data will be retrieved to use in any future bookings you make with us.

Some information, such as your name and telephone number will be transferred to paper to create a course register. This information is then passed to the course trainer who will use this to confirm your attendance. Delegates will see this on the day of the course. This is then returned to us and destroyed.

Any data that you provide will not be used for marketing purposes in the above settings unless you provide your express consent for us to do so.

Free Webinars and Other Online Services Offered Free of Charge

Revolution Learning and Development Limited will from time to time offer some online and digital services free of charge.

Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.

When you make a booking with us, you can make the choice to pay by card.

When you choose this option, there are some additional pieces of information that we need. These are:

  • Your card number
  • Expiry date
  • CVV number
  • Card holders name

The data you provide is not all held in our system. Part of the card number and expiry date is encrypted and stored with your booking. The remaining data is help securely in a second system.

We’ll use this data once we can confirm your course is running and this is then retrieved from the 2 locations to complete this task. Once complete, one part is deleted.

Each time you book, you will need to provide us with your consent to use this information.

When you complete the payment form to make payment, we collect:

  • Your name
  • Your address
  • Your email address
  • Your telephone number
  • Your card details

These details are passed to our payment processor, Stripe to process the payment. We then retain the name, address and email address to produce a payment receipt. We don not retain your card details in this instance.

If you complete the sign up form for one of our newsletters, we’ll collect data in order for us to send these to you. This data will be:

  • Your Name
  • Your Email Address

This data is used to send you regular updates.

We’ll only send these with your consent (filling in the form) and you can opt out at any time using the unsubscribe links on our emails.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can set your browser to not track your visits to any website. You can opt-out of individual sites to. To opt out of cookies, please visit the Manage Personal Information Page.

o provide a better quality for service and to be able to process certain requests, we use some third party software to do this. Each of these companies are GDPR compliant.

We input the data to these pieces of software. Your details are held securely and are never used by the 3rd party.

These pieces of software are:

Zoho CRM – Used to keep customer records, provide quotes and marketing activities where you have given your permission. View their GDPR statement here. We store this data for a maximum of 6 years. This data is stored in the US.

Quickbooks Online – Used to produce invoices to allow you to make payment. View their GDPR statement here. We store this data for a maximum of 6 years. This data is stored in the US.

Intercom – Used to provide a live chat/messaging system. View their GDPR statement here. We collect your IP address and, if you sign up for our website, your email address is also captured. This data is stored for 3 months and is stored in the US.

FrontApp – Used to send and receive email messages. We are awaiting the GDPR statement from this provider. This data will include your email address and any emails that you send us. We store this information for 6 years and this is stored in the US.

Office 365/Outlook – Used to send and receive emails and manage booking calendars. Office 365 are currently working on their GDPR statement. This data will include your email address and any emails that you send us. We store this information for 6 years and this is stored in the US.

Matomo – Used to track website visits. You can opt out of the cookie that tracks this under the personal details page above. We use your IP address to help track your visit; however, part of this is masked. So, if your IP address is 123.456.8.1, we only ever see 123.456.x.x. We store these details for 3 months before they are deleted. This data is stored in the UK.

ManageWP – Used to create backups of our website. This ensures business continuity in the event something goes wrong. All data collected and contained via this website is backed up daily and stored in encrypted files in EU data centres.

CloudFlare – Used to provide increased performance and security (i.e. firewall) to our website. No personal data is stored with CloudFlare. CloudFlare will capture your IP address to determine your location in order to serve files from a data centre close to you.

Google Drive – All of our files are stored on our Google Drive. This includes proposals, invoices and any other documents. These files are protected by Google security as well as our own passwords. None of our files are made available for public view.

Advanced Collection Solutions – An external company used for the purpose of debt recovery where an invoice has become severely overdue. Details that are used to produce an invoice along with client name, telephone number, email address and mailing address will be passed over to ACS. Our booking terms and conditions and letters of engagement include the consent for this data to be transferred.

Lambert Chapman LLP – An external company who looks after our accounts. Lambert Chapman have access to Quickbooks online and therefore access to the information displayed above.

Managing Data

To conform with GDPR, you have the right to view the data we hold about you and also the right to have this deleted (the right to be forgotten).

You can make a subject access request (access your data) or a removal request by using this page.

Data Breaches

If a data breach does occur, whether this be from our own website of that of one of the 3rd party software providers we use, we’ll immediately alert those that are affected. We’ll contact you by email and let you know:

  • What data has been accessed
  • How we believe the breach occurred
  • Who has been affected
  • What we are doing to rectify the situation and how we’re going to make sure it doesn’t happen again.

If you are at all concerned about the data we hold or how we process information, you can raise this with us or directly with the Information Commissioners Office.

Data Retention and Security

Our website uses SSL to ensure the highest level of security. Our internal processes require strong passwords to be used on all of our systems and where possible we operate a paperless environment.

All data is held for 6 years from the date of collection and is managed by our data controller – David Lumley

Your website data is stored our on web server located in London, UK. If any offline data is stored (which is normally not a requirement), then is is stored at our head office in Colchester, UK.

Cookie Box Settings

In relation to COVID-19, more vulnerable people are those in the below categories. The below does not restrict the ability to attend a training course. This information is just for our own awareness and preparation:

  • Pregnant
  • Underlying health conditions (such as diabetes)
  • Older males
  • High BMI
  • BAME (black. Asian and minority ethnic)
  • Shielded workers
  • Respiratory conditions
  • Clinically extremely vulnerable

As there are now less than 24 hours to the course date, in line with our terms and conditions of booking, the date of this booking cannot be changed.

You can substitute the delegate. Please click the edit button next to your booking to do this.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, the date of this booking cannot be changed.

You can substitute the delegate. Please click the edit button next to your booking to do this.

As there are now less than 24 hours to the course date, in line with our terms and conditions of booking, this booking cannot be cancelled.

You can substitute the delegate. Please click the edit button next to your booking to do this.

The common symptoms are:

  • A high temperature or fever
  • A new persistent cough
  • Loss of sense of taste or smell

We are responsible for passing details to NHS Test and Trace should we be contacted by them in relation to someone being in close proximity to someone who has tested positive for COVID-19. Should we be contacted, this is the number we will provide them for the delegate.

We also use this number to send any important messages to the delegate about the booking i.e. last-minute changes to procedures or arrangements.

We do not use this number for any other reason, for example, marketing or general contact.

We're sorry but we can't automatically reactivate this booking. Please click here to send us a quick message and we can reactivate this here for you.

We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.

How to Book

Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.

To make a booking (or to confirm a provisional booking) please use the live booking system on our website or call 03333 444575.

Once this form is received and processed and you receive a booking email from us, your booking is then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.

Although your booking will be classed as confirmed on receipt of this form, your space(s) on the course you have selected will be provisional until payment has been received.

Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non-transferable, cancellable or refundable when there are 14 days or less to the course date.

Methods of Payment

Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.

Payment can be made by cheque payable to Revolution Learning and Development Ltd, by credit/debit card or bank transfer. 

All invoices are due for immediate payment and must reach us by the course date.  Late payments may incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 14 days before the course start date. If payment cannot be made within this timescale you must contact us in writing to let us know.

Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.

Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details to us. A form will be emailed to you shortly after booking.

VAT

All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.

Cancellation – Face to Face Courses

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website.

  • Cancellations with 14 days or less of the training start date will be charged the full course fee.
  • Cancellations more than 15 days in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

Once an invoice has been raised and sent, this will become payable under all circumstances. To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Online Coures

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled by completing the cancellation form in your My Account section of the website..

  • Cancellations with 24 hours or less of the training start date will be charged the full course fee.
  • Cancellations more than 24 hours in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day.

To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

Delegate Submission

It is possible to substitute an alternative delegate on any place booked at no additional cost.

Course Transfer – Face to Face Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Course Transfer – Online Courses

A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting and providing the new course date takes place within 3 months of the original course date. No notice is required to transfer to a new date and no fee is chargeable.

Requests to transfer should be made via My Revolution Learning or by emailing our team.

Any such transfer will revert to cancellation if the transferred booking is subsequently cancelled.

A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

COVID-19 Measures

By booking you agree to follow the guidance provided by our team, trainers and members of venue staff in relation to COVID-19 measures they have in place. This may include wearing a face-covering in public areas, following a set route to and from meeting rooms, following good hygiene practices and maintaining social distance during your course.

Course Content and Programme Schedule

Revolution Learning and Development Ltd reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.

All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where Revolution Learning and Development Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days notice will be provided.

Revolution Learning and Development Ltd reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high-quality service or due to circumstances beyond our control.

Revolution Learning and Development reserve the right to change the venue from that originally advertised by providing 14 days notice. We also reserve the right to cancel an event at short notice due to local restrictions or lockdown measures that occur within the 14 day period.

Revolution Learning and Development Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

Acceptable Use of Facilities

In placing a booking you agree to abide by Revolution Learning and Development Ltd’s Acceptable Use Policy relating to the use of Revolution Learning and Development Ltd’s facilities. This policy requires the following:

  • None of Revolution Learning and Development Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
  • No software may be downloaded or installed on any of Revolution Learning and Development Ltd’s computing equipment unless under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Revolution Learning and Development Ltd Trainer,
  • No food and drink may be brought into the training rooms.

Smoking

Revolution Learning and Development Ltd’s premises are non-smoking and all delegates are required to adhere to this policy.

Exclusion

Revolution Learning and Development Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Revolution Learning and Development Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.

Digital and Online Training Facilities

Revolution Learning and Development Limited will provide access to our online training platforms in order for delegates to attend an online training course.

Charges for online training are per delegate and not per connection. Where we suspect more than one person is using a connection to our digital services, we reserve the right to terminate and block the connection without refund.

We will publish the minimum software and hardware requirements for accessing our online and digital services. It is the delegates responsibility to check these prior to the course and cancel within the required timescales where these cannot be met.

Revolution Learning and Development will not be responsible for failures to connect due to software or hardware requirements not being met, internet drop-outs or failures, issues with firewalls or being unable to download the required software due to internal security policies.

Free Webinars and Other Online Services Offered Free of Charge

Revolution Learning and Development Limited will from time to time offer some online and digital services free of charge.

Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.

These terms and conditions were last updated on the 20th July 2020.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, this booking cannot be amended.

You can substitute the delegate. Please contact us if you would like to do this.

As there are now less than 14 days to the course date, in line with our terms and conditions of booking, this booking cannot be cancelled.

You can substitute the delegate. Please click the edit button next to your booking to do this.